Refund Policy

At NJ Palochina Wood Works, we recognize the importance of customer satisfaction and the need for a clear and concise refund policy. Our products, crafted from high-quality Palochina wood, are designed to provide both functionality and aesthetic appeal. This policy outlines the conditions under which refunds may be issued for our wooden storage solutions.

All products sold on our website are subject to a 30-day refund policy. Customers may request a refund within 30 days of receiving their order. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when it was received. This ensures that the integrity of the product is maintained and allows for potential resale.

To initiate a refund, customers are required to provide proof of purchase, which includes the order number and a receipt. Refund requests can be submitted via our customer service email or through the contact form on our website. Upon receipt of the request, our team will review the information and respond within 3-5 business days.

In the event that the product is defective or damaged upon arrival, customers are entitled to a full refund or replacement. It is essential to report any such issues within 7 days of receiving the product to ensure a prompt resolution. Photographic evidence of the defect or damage may be requested to facilitate the refund process.

Refunds will be processed using the original payment method. Please note that it may take several business days for the refund to reflect in the customer’s account, depending on the financial institution involved. Shipping costs incurred during the initial purchase are non-refundable, and customers will be responsible for return shipping fees unless the return is due to a defect or error on our part.

We value our customers and strive to provide high-quality products made from sustainable materials. Palochina wood is known for its durability and natural beauty, making it an excellent choice for home organization solutions. Our commitment to quality extends to our refund policy, ensuring that customers can shop with confidence.

For any further questions regarding our refund policy or specific product inquiries, customers are encouraged to reach out to our customer service team. We are dedicated to providing assistance and ensuring a satisfactory shopping experience.